IT Corporate Services
Server, Workstation, Networking, Web, Database, Imaging

 

Repair and Maintenance
Repair and Maintenance

We offer a range of repair and maintenance options.  These range from an 'as required' service to a monthly maintenance contract.

  • Servers and Workstations - hardware and software faults
  • Disaster recovery—hard disk failure, data recovery, virus damage
  • Email and Internet access failure
  • Network problems
  • Patches and Updates - operating systems, application software, anti-virus software

A monthly maintenance contract normally involves a monthly on-site visit with the option of remote access by modem or tcp/ip to perform 'quick fixes'.  The contract ensures that all systems are kept in the best working order that is possible and often signs of potential problems can be identified before they become more serious.  In the event of a breakdown we aim to offer a same day response for servers and a next working day response for workstations.  Any parts required are charged for at cost but there is no additional charge for labour.  In the event of hard disk failure the operating system is restored, application software reinstalled, all patches applied and backups of data are restored.  The terms of a typical contract can be viewed here.

 
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